WKU Learn and Earn business partner Sitel is accepting applicants for
Professional Call Center Agent.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.
Sitel is Hiring!
Sitel is now hiring in their Glasgow, KY location. We are looking for tech-savvy problem solvers who love to help others. This position answers inbound calls and provides direct assistance to consumers. Sitel provides training, guidelines and goals to ensure that you are truly successful.
Qualified applicants must possess a High School diploma or GED and be a part of the WKU Learn and Earn program.
Prior customer service experience preferred
Positive attitude and ability to work well with others
Excellent communication skills
Professional, articulate voice
Ability to multi-task in several computer applications while holding a conversation with a customer
Type 25 words per minute
Enjoy working in a fast-paced environment while maintaining a professional attitude
Why should you join our team?
Do you enjoy technology? Are you the person people come to when they are having an issue with their computer or cell phone? Do you feel a sense of satisfaction when you solve a problem for someone? If helping others makes you happy, then why not apply it to your career?
Sitel provides a true foundation for personal and professional growth. Our clients are some of the most successful companies in the world. We offer competitive pay packages and a fun and exciting work environment, and we would love to have you come and join our Sitel family.
We are Sitel. Now you can be too.
$2,500/semester scholarship for full-time WKU students
You deserve an opportunity that provides exceptional benefits and security with room to grow.