WKU Learn and Earn business partner Kentucky Downs is now accepting applicants for the position of
Punctuality: to report for duty 5 minutes before the commencement of the shift.
Attendance: to maintain the correct level of attendance. Continuous absenteeism will not be tolerated as it affects colleagues and the whole operation.
Appearance: to maintain a high standard of appearance and personnel hygiene maintained at all times in accordance with the procedures and the requirements of the company.
Cooperation: to cooperate with staff, colleagues and superiors at all times.
Communication: to communicate constantly with F&B Supervisor, other departmental staff, other supervisors, managers and superiors with regard to matters arising on the floor.
Security: to maintain close surveillance over the F&B area in order to detect any irregularities on the equipment, patrons, or staff and any potentially dangerous situations, and report such matters to security and management.
To assist in floor duties when required.
To have a complete understanding of the property’s employee handbook and adhere to the regulation contained within.
To handle payments by cash and credit cards in accordance with the prescribed procedures.
To be aware of those guests who are on a ‘Complimentary’ basis. To post promptly all complimentary charges after having ensured that the approver’s signature is legible and appropriate.
To serve food & beverage orders accordingly to the established service sequences and procedures.
To provide high standard of quality and speedy service in the restaurant area.
To ensure all guest occupied table area maintained to the appropriate standards of cleanliness.
To set the server’s prep area and perform side duties as indicated by the supervisor.
To bus and maintain all appropriate areas to the correct standards.
To ensure that the food presentations are adhered according to the standard set by the property.
To assist in opening and closing procedures established for the outlet including restocking of food, beverage, miscellaneous stock, etc.
To have a thorough understanding and knowledge of all food, daily specials and beverage items in the menu.
To answer all telephone calls and inquiries when necessary and take table reservations or to-go orders if necessary.
To take effectively control the flow of guests in the restaurant ensuring maximum turnover.
To ensure that the service station, counter, kitchen and restaurant areas as well as surrounding areas are kept clean and organized at all times.
Continuously walk the restaurant to serve complementary drinks to the patrons and collect empty glasses and dishes.
To monitor operating supplies and reduce spoilage and wastage.
To assist in carrying out inventory of operating equipment as per schedule and assist with monthly par stock checks.
To be present in the restaurant at all times during operational periods.
To up sell whenever possible by helping, advising the guest in his/her choice according to the established standards.
Undertake limited technical duties and/or repairs under supervision.
Ensure optimum operation and minimal down time by reporting any malfunctions to the supervisor.
Must have a thorough knowledge of equipment operation.
Responsible and accountable for all keys issued to him whilst on duty.
Must not carry out major technical repairs.
To ensure high standards of workmanship and enforce the procedures, rules and policies of the department and the company.
To help training new servers in all procedures as required or directed by superiors.
To have a complete knowledge of property amenities available to customers.
At all times to be polite and pay attention to customers’ needs.
Create a friendly and welcoming atmosphere.
To diplomatically deal with issues when requested.
Answer promptly any calls for assistance from customers and assist them in any way possible.
Deal with customer disputes and complaints in a diplomatic and professional manner and refer any unsettled disputes to the Supervisor and Manager